Given the recent  Covid-19 pandemic all our venues are currently closed and scheduled events will be postponed until later in the year.  Please see the answers to the below FAQ's that will help with transferring of tickets and so on.

We thank you for supporting us at this difficult time - your bookings are the life blood of our business and we cannot wait to deliver you an incredible experience due course!

Stay safe and healthy - we look forward to seeing you all across the globe soon! 

The Wizard's Den Team

Auckland

Frequently asked questions

How do I transfer my booking?


Auckland - you will be emailed a promo code and you will be able to then rebook free of charge. To redeem ensure that you enter the promo code on the buy tickets page - there is a prompt at the very top above all the dates/times. LA - If you booked via eventbrite you will have been emailed a promo code and you will then be able to rebook free of charge. To redeem ensure that you enter the promo code on the buy tickets page - there is a prompt at the very top above all the dates/times. If you booked via FEVER they will email you directly with instructions on how to amend and move your booking. Melbourne - you will be emailed a promo code and you will be able to then rebook free of charge. To redeem ensure that you enter the promo code on the buy tickets page - there is a prompt at the very top above all the dates/times. If you do not have the promo code for your city - please email hello@thewizardsdenbars.com




Is this event still going ahead?


Right now all our venues are closed until later in the year. Following government advice we will open back up as normal when restrictions have been lifted. We have added dates for booking transfers much later in the year on the proviso that things are back to normal by then. If things are still in flux then we will delay back further and further etc. Our goal is always to deliver the experience as safe and as timely as possible




What happens if I transfer and the venue is still shut?


If restrictions keep getting extended we will again provide all customers the opportunity to rebook their sessions for later in the year. We will keep extending out transfers for as long as possible until we are able to deliver the product.




Can I sit on a credit note and transfer when I have my calendar in order?


Of course - your existing ticket acts as a credit note - you will have the instructions of how to rebook at any time so you do not need to rebook urgently if you don't wish.





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Disclaimer: This event is created for all fantasy and magic lovers.  This is an independently crafted experience and in no way related to Warner Brothers, Lord Of The Rings or any magical property.  This is a unique experience for all lovers of magic, fantasy and fiction.