Given the recent Covid-19 pandemic all our venues are currently closed and scheduled events will be postponed until later in the year. Please see the answers to the below FAQ's that will help with transferring of tickets and so on.
We thank you for supporting us at this difficult time - your bookings are the life blood of our business and we cannot wait to deliver you an incredible experience due course!
Stay safe and healthy - we look forward to seeing you all across the globe soon!
The Wizard's Den Team
Frequently asked questions
How do I transfer my booking?
Auckland - you will be emailed a promo code and you will be able to then rebook free of charge. To redeem ensure that you enter the promo code on the buy tickets page - there is a prompt at the very top above all the dates/times.
Is this event still going ahead?
Right now all our venues are closed until later in the year. Following government advice we will open back up as normal when restrictions have been lifted.
What happens if I transfer and the venue is still shut?
If restrictions keep getting extended we will again provide all customers the opportunity to rebook their sessions for later in the year. We will keep extending out transfers for as long as possible until we are able to deliver the product.
Can I sit on a credit note and transfer when I have my calendar in order?
Of course - your existing ticket acts as a credit note - you will have the instructions of how to rebook at any time so you do not need to rebook urgently if you don't wish.
